CAPA Technology Reference Resource
Having trouble logging into Zoom? Can’t see or hear your students once you log in? Read below for some useful tips!
For all areas: Top Three Suggestions
Restart your computer. For whatever reason it fixes 99% of problems when computers are acting strangely (if none of the suggestions below fix the issue).
Zoom Tech Support can be reached at 1.888.799.9666, and they are generally very helpful.
CAPA’s tech support person, XX, is also available to assist you during X hours at XX
Problem: I can’t find my Zoom ID / My Zoom ID isn’t working
Solution: Look for your correct Zoom ID in these places:
The top of your course schedule page (Teachers)
Your welcome email sent by Toni at <email@example.com> (Teachers)
Search your email for the account email sent by Zoom when you signed up (Supervisors and Treaters)
Saved, in the place noted below, from the last time you logged into Zoom
Problem: I can’t hear or see my students
Solution: Check on the “Unmute” and “Start Video” buttons in the lower left hand corner of your screen
If you are on Zoom and you can’t be seen or heard by your students/supervisee, try clicking the buttons in the bottom left corner that appear when you touch the mouse or mousepad, to either “Unmute” your microphone or “Start Video”:
Problem: My internet isn’t working
Solution: Check that you are connected to the internet
This can be determined by clicking on the Network icon and making sure that there is a check mark or that it says “connected” next to the network you normally use.
On a Mac, you’ll find that icon in the top right corner to the left of the time:
In Windows, it will probably be in the bottom right corner: