CAPA Technology Reference Resource

Having trouble logging into Zoom? Can’t see or hear your students once you log in? Read below for some useful tips!

This guide will cover three areas: Logging into Zoom, Using Zoom, and Internet Connection Issues

For all areas: Top Three Suggestions

  1. Restart your computer. For whatever reason it fixes 99% of problems when computers are acting strangely (if none of the suggestions below fix the issue).

  2.   Zoom Tech Support can be reached at 1.888.799.9666, and they are generally very helpful.

  3. CAPA’s tech support person, XX, is also available to assist you during X hours at XX

Part I: Logging Into Zoom

Problem: I can’t find my Zoom ID / My Zoom ID isn’t working

Solution: Look for your correct Zoom ID in these places:

  1. The top of your course schedule page (Teachers)

  2. Your welcome email sent by Toni at <toni.maeck.capa@gmail.com> (Teachers)

  3. Search your email for the account email sent by Zoom when you signed up (Supervisors and Treaters)

  4. Saved, in the place noted below, from the last time you logged into Zoom

 
Zoom stores the IDs you have recently used to log into Zoom.

Zoom stores the IDs you have recently used to log into Zoom.

 
Part II: Using Zoom

Problem: I can’t hear or see my students

Solution: Check on the “Unmute” and “Start Video” buttons in the lower left hand corner of your screen

If you are on Zoom and you can’t be seen or heard by your students/supervisee, try clicking the buttons in the bottom left corner that appear when you touch the mouse or mousepad, to either “Unmute” your microphone or “Start Video”:

 
If you are muted, or if your video camera is off, your icons will look like this. Click on them to unmute yourself and/or turn on your camera.

If you are muted, or if your video camera is off, your icons will look like this. Click on them to unmute yourself and/or turn on your camera.

 
Part III: Internet Connection Issues

Problem: My internet isn’t working

Solution: Check that you are connected to the internet

This can be determined by clicking on the Network icon and making sure that there is a check mark or that it says “connected” next to the network you normally use.

On a Mac, you’ll find that icon in the top right corner to the left of the time:

Make sure that your home/office network is selected - it should have a check to the left of its name. If a different network is selected, simply click on your network.

Make sure that your home/office network is selected - it should have a check to the left of its name. If a different network is selected, simply click on your network.

 

In Windows, it will probably be in the bottom right corner:

Make sure that your home/office network is selected - it will read “Connected” if so. If a different network is selected, simply click on your network.

Make sure that your home/office network is selected - it will read “Connected” if so. If a different network is selected, simply click on your network.